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Customer Services

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Global customer satisfaction

We keep your helicopter flying.

At Turbomeca we’re “all ears” for our customers.

Helpline: a team at your disposal. Please dial +33 1 64 14 64 14 or 1.888.832.7727 (24/7 Toll Fee) for the USA.

At Turbomeca, we are constantly putting in place opportunities for open dialogue with our customers, this allows us to:

  • Be highly responsive to their after-market service requirements
  • Keep close track of their evolving needs
  • Adjust accordingly through continued and flexible improvement processes

We want to ensure that the service we give to our customers is at the same level of excellence as our products.

The goal of our after-market service is to better understand, meet and exceed individual expectations.

Our ultimate objective is to develop products and services that contribute to helping our customers focus on their core business: Flying.

Our strong presence in the field, our Customers Councils and Regional Symposiums as well as our Customer Satisfaction managers proximity to customers allows us to adjust and provide a more precise response to their needs.

In the field, among our client operators, Turbomeca measures the levels of satisfaction in terms of service, reliability and product quality. In doing so, we ensure that customer satisfaction is continuously monitored and that a rapid response is provided for any difficulties they may encounter. Our analytical role enable us to improve customer, integrator and operator satisfaction.

Who are our customers? Learn more here…