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Our services

Individual customer satisfaction is the priority at Turbomeca. Our service policy is one-to-one, tailored to each and every one of our customers wherever they are in the world, whatever their missions.

Publications

> Warranty

(pdf, 446.5 kb)

> Training

(pdf, 1008.6 kb)

> Technical Publications

(pdf, 437.5 kb)

> Global Support Package

(pdf, 2.8 Mb)

> Training catalogue

(pdf, 2.8 Mb)

> Services - to keep you flying

(pdf, 1.6 Mb)

It is essential that you are able to receive the best service anytime to support your missions. Whatever the subject of your call: technical, logistic, difficulty in calling you usual correspondent, AOG situation, … a multi-skilled team is at your disposal 24/7 to reply to your questions and to implement solutions for all kinds of emergency situations linked to your operations.

Repair and / or general overhaul of engines / modules / accessories at 18 Repair & Overhaul Centers around the world. Spares and repairs

  • Parts or engine exchange available to all operators within 24 hours in AOG situations
  • Turbomeca supplies parts for every maintenance level to operators, distributors, Repair & Overhaul and Maintenance Centers

Maintenance contracts by flight hours: the reassurance of having an engine available at all times while controlling costs

  • SBH® (Support By the Hour) maintenance contracts specific to civilian operators
  • GSP (Global Support Package) specific to defence operators

Technical assistance

  • The Rapid Response team at Maintenance Centers:Field Techs
    50 Field Technicians (rapid response team), based in our Maintenance Centers, are ready to undertake operations on the ground, ensuring a rapid technical response
  • A dynamic network: Field Reps
    40 Field Reps respond to the questions that the operators may have, and keep them up to date with all the latest technical information

Rental

  • Operators can rent engines and modules during repair or overhaul periods, allowing them to continue to operate without interruption

Warranties

  • Turbomeca offers a warranty based on time expired and real operating hours, to all engines repaired or overhauled at Turbomeca-approved service centers.

Technical documentation

  • Turbomeca supplies the technical documentation adapted to the users’ needs

Training

  • Broaden your knowledge: with its 12 instructions centres located in France and abroad, Turbomeca purposes the technical training of people authorized to work on engines

TOOLS (Turbomeca Operators On Line Support)

  • www.turbomeca-support.com: on-line support to operators, TOOLS presents the Service Bulletin and Service Letters with possibilities of subscription, on-line evaluation tests, and soon an online help of diagnosis and maintenance, videos of maintenance operations