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T.O.O.L.S. Makeover
The T.O.O.L.S. website now incorporates a number of new user-friendly features. Operators can access information specific to the types of engines they operate more quickly. A new section enables operators to review upcoming seminars and other events. New interactive features allow operators to update their contact information, select a personalized password and send suggestions to Turbomeca.
ERP Implementation
On September 1st, 2003, Turbomeca transitioned to a new ERP (Enterprise Resources Planning) system and encountered some technical difficulties that delayed the shipments of parts. Ultimately, the new ERP system will help the company better plan and coordinate spare parts support. In the short term, we are implementing an aggressive action plan to fix technical inconveniences and respond to customers’ urgent needs for parts. We are reducing response time in filling customers orders from our Paris logistics hub. The quantity of line items shipped from October 1, 2003 is higher by 50 % compared to our routine operations. By December 31, we expect to reduce work in progress (open parts orders) from 4 weeks to just one week.
AOG Parts Availability Trends Upward
On-time shipments of AOG parts (within 24 hours Ex Works) have consistently increased. Through October of 2003, the on-time shipments averaged 96%, versus 92% at the end of 2002.
Field Representative of the Month
Roland Ganne knows how to keep helicopters flying in remote locations, having supported operations in the Amazons, Africa, Myanmar and Vietnam. He worked for Heli-Union for 18 years before joining Turbomeca as a Field Technician in Sao Paulo, Brazil in 1998. Today, Roland’s responsibilities as a Field Representative expand across the entire country. Roland’s support philosophy is straightforward. "My motto," he says, is "Integrity, Safety and Respect" In Brazil, Turbomeca supports operators of over 386 helicopters equipped with over 475 engines.
Milestones
Arrius 2B2 engines will power eight new Eurocopter EC 135 helicopters that were recently ordered by the Czech government. The helicopters will be used by the Czech police for surveillance, anti-terrorist and EMS missions.
An enhanced MTR390 engine for Tiger helicopters ordered by Spain will be jointly developed by MTU Turbomeca Rolls Royce GmbH (MTR) and Turbo Propulsores (ITP) of Spain.
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